Introduction
Returns
You may return eligible items within 14 days of receiving your order.
To qualify for a return:
- The item must be unused, unworn, and in its original condition.
- All original tags, labels, and packaging must be included.
- Proof of purchase or order confirmation must be provided.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Exchanges
If you would like to exchange an item for a different size, colour, or alternative product, please contact us within 14 days of receiving your order.
Exchanges are subject to stock availability. If the requested replacement item is unavailable, we may offer a refund or store credit.
Non-Returnable Items
The following items cannot be returned or exchanged unless they are faulty or incorrectly supplied:
- Personalised or custom-made products
- Embroidered or printed garments produced to customer specifications
- Clearance or sale items
- Gift cards
Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please notify us within 48 hours of delivery. We may request photographs of the issue to help us assess the claim.
Where a product is confirmed to be faulty or supplied incorrectly, we will arrange a replacement, exchange, or full refund, including any applicable return shipping costs.
Refunds
Approved refunds will be processed to the original payment method used for the purchase. Please allow 5–10 business days for the refund to appear in your account after it has been approved.
Return Shipping
Customers are responsible for the cost of returning items unless the return is due to:
- A faulty product
- A damaged product
- An incorrect item supplied by us
We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
TPE LONDON LTD
723 Ripple Road
London, IG11 0SN
